Privacy Policy

Last updated: September 2026

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CW Educational Services is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information I collect, why I collect it, how it is used and stored, and your rights in relation to your personal information.

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CW Educational Services is operated by Claire Wilson as a sole trader. I am the data controller for the personal information I collect and use.

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Information I collect

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I may collect personal information about parents or guardians and the children I support. This may include:

• parent or guardian name, email address and telephone number;

• child's name, age and year group;

• information about a child's learning, progress and educational needs;

• session notes and learning records;

• information provided in connection with dyslexia screening or specialist literacy support;

• correspondence and enquiries;

• invoicing and payment information; and

• information submitted through the website enquiry form.

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Please only provide information that is relevant to your enquiry or to the educational support I am providing.

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How I collect information

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Most information is provided directly by parents or guardians when they contact me, complete the website enquiry form, arrange tuition or screening, or communicate with me during the course of my work with their child.

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I may also create educational records, such as session notes and records of progress, as part of providing tuition or specialist support.

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Why I use personal information

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I use personal information where it is necessary to:

• respond to enquiries and discuss potential tuition, screening or support;

• arrange and provide tuition and educational services;

• plan sessions and monitor a child's learning and progress;

• provide dyslexia screening and specialist literacy support where requested;

• communicate with parents or guardians;

• prepare relevant reports or recommendations;

• manage appointments and administration;

• issue invoices and maintain financial records;

• meet legal, safeguarding, accounting and tax obligations; and

• manage and protect CW Educational Services and its website.

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The lawful bases I rely upon will depend on why the information is being used. These include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and, where appropriate, my legitimate interests in running and administering CW Educational Services.

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Where information requires additional protection under data protection law, such as certain health or disability information, it will only be processed where an appropriate additional legal condition applies.

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How information is stored

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I take reasonable steps to keep personal information secure.

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Parent and guardian contact details and correspondence are held within my password-protected email account. Information submitted through the website enquiry form is processed through Wix. Session notes and educational records are stored on my password-protected laptop. Invoices and associated financial records are held through my business banking service.

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Paper records, where used, are stored securely and are shredded when they are no longer required.

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Sharing information

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I do not sell personal information.

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Information may be processed by service providers that I use to operate my business, such as my website provider, email provider and business banking provider. These providers process information as part of supplying their services to me.

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I may also disclose information where I am legally required to do so, or where disclosure is necessary in connection with safeguarding or the protection of a child.

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Where it is appropriate to share information with another professional or organisation in connection with a child's educational support, I will normally discuss this with the parent or guardian first.

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How long information is kept
 

General client information and educational records are normally retained until the end of the academic year following the academic year in which tuition or support ends, unless there is a reason or legal requirement to retain them for longer.
 

Financial records are normally retained for seven years in order to meet accounting and tax record-keeping requirements.
 

When information is no longer required, electronic information is securely deleted or anonymised and paper records are shredded.
 

Website, analytics and cookies
 

This website is hosted using Wix. Wix may process technical information necessary to operate and secure the website.
 

The website also uses Wix's built-in analytics to help me understand how the website is being used and to improve it.
 

Cookies and similar technologies may be used to enable the website to function and to provide analytics. Where consent is required for non-essential cookies, visitors will be given the opportunity to manage their cookie preferences.
 

Children's information
 

As CW Educational Services provides educational services to children, I may need to hold information about a child's learning, progress and educational needs.
 

This information is collected and used only where it is relevant to providing the requested educational service and is treated with particular care. Communication relating to tuition and services is normally conducted with the child's parent or guardian.
 

Your data protection rights
 

Depending on the circumstances, data protection law gives you rights in relation to your personal information. These can include the right to ask for access to your information, to have inaccurate information corrected, to have information erased in certain circumstances, to restrict or object to certain uses of your information, and to receive certain information in a portable format.
 

If you would like to exercise any of these rights, please contact me using the details below.
 

Contact
 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
 

Claire Wilson
CW Educational Services
Email: cweducationalservices@outlook.com
 

CW Educational Services is registered with the Information Commissioner's Office (ICO) and pays the required data protection fee.
 

If you have concerns about how your personal information has been handled, please contact me in the first instance. You also have the right to make a complaint to the Information Commissioner's Office.

Information Commissioner's Office